Refund policy

Refund Policy

Thank you for shopping with Evaye. We want you to love your order! If there is an issue with your delivery, we are here to help.

Damaged, Faulty, or Incorrect Items Please inspect your order immediately upon arrival.

  • Reporting Window: You must report any damaged, faulty, or incorrect items to us within 48 hours of delivery.

  • How to Claim: Contact us at hello@evaye.co.uk with your order number, a description of the issue, and clear photos of the damaged item and packaging.

  • Note: For silver jewelry items, a physical return may be required before a replacement or refund can be processed.

  • Once verified, we will arrange a replacement or issue a refund at no extra cost to you.

14-Day Return Policy (Unwanted Items) We accept return requests for unwanted items within 14 days of delivery.

  • Return Shipping Costs: Return shipping costs are strictly the sole responsibility of the customer. You will be required to pay for your own postage to return unwanted items, and shipping fees are non-refundable. We strongly recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

  • Condition: Items must be unused, unwashed, undamaged, and in their original intact packaging.

  • Hygiene & Sealed Items: For health and hygiene reasons, items such as cosmetics, essential oils, soaps, bath products, and body care items cannot be returned once opened, used, or if the protective seal is broken, unless the item arrives damaged or faulty. Pierced jewelry is also non-returnable if worn or unsealed.

Refund Process Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 5–10 business days. Original delivery fees are non-refundable.

Exchanges The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Us If you have any questions regarding returns, please contact us at hello@evaye.co.uk.